Support Services
Be ready for the road ahead.
Maximize Your SAP SuccessFactors Investment By Using Rizing’s Managed Support Services
Our team of experts helps you prepare you for the future. Whether you require minimal support or a comprehensive plan, Rizing has the expertise to meet your needs.
Stay ahead with our regular updates and functional improvements that bring valuable enhancements. Our support in managing these features ensures optimum use of and value from your installation of SuccessFactors.
Administrative Services
Build and strengthen core HR capabilities with connected technology that supports smarter workforce planning, improved performance, and higher retention. Leverage predictive and descriptive insights to align talent strategies with business goals and anticipate workforce needs.
Preventatives
Stay ahead of disruptions with proactive support that includes how-to guidance, advisory services, and release management. Streamline annual process planning and configuration, deliver targeted training, and manage workbooks efficiently. Our team also monitors integrations and interfaces to ensure your HR systems operate reliably and without interruption.
Adaptive and Corrective Measures
Respond confidently to change with expert support for break/fix issues, new process configurations, and feasibility analysis of enhancement requests. We provide integration troubleshooting, role and security maintenance, and administrative updates to keep your system aligned with evolving business and transactional needs.
Payroll Support
Ensure payroll accuracy and compliance with targeted support for key milestones. We assist with year-end SAP OSS notes, half-year analysis, and configuration of end-of-year and new-year reports. Our team also supports users directly, implements legal changes, and helps manage change control processes.
Change Control
Accelerate innovation with structured support for change requests and enhancements. We handle configuration and technical changes that typically require a project-based approach—usually under 40 hours—ensuring smooth implementation without disrupting core operations.
Rizing’s Application Managed Service Delivery Levels
AMS and Payroll / Time Support
Transform operations with a best-practice model that supports front-office staff, complements daily business partner interactions, and provides reactive ticket-based support—Rizing acts as part of your team, responding to your direction.
AMS+ and Payroll / Time Support
Shift non-core transactional work to Rizing to focus on strategic HR. We proactively align support with your planning calendar, initiate key activities, and lead execution—acting as a strategic partner, not just a service provider.
Managed Payroll Services
Enabling your business to streamline payroll operations while focusing on your core objectives.
Time and Cost Efficiency
Free your team to focus on core business by outsourcing payroll, cutting costs and reducing the need for specialized staff.
Accuracy and Compliance
Our experts ensures payroll accuracy by staying up to date on tax laws and compliance, helping reduce errors and avoid penalties.
Enhanced Security and Confidentiality
Protect sensitive payroll data and safeguard employee information from unauthorized access and potential breaches.
Why Partner with Rizing HCM?
We help you make the most of your SAP SuccessFactors investment. Here’s why you should partner with us:
Let HR Focus On Strategy
Our solution provides expertise across all SAP HCM and SAP SuccessFactors products, enabling your HR team to focus on strategy
Rely On A Trusted Partner
Benefit from the knowledge and experience of the Rizing global HCM Managed Services team.
Improve Resource Use
With Rizing managing day-to-day application, payroll administrators become available to focus on important tasks that require human attention.
Leveraging Investment
Get the best outcome of your HCM investment with access to 20 years+ of human capital system and functional expertise.
Ensure Compliance
Let our team of payroll experts manage simple configurations and bug fixes to ensure your systems are legally compliant
Reduce Risk
We will handle Year End OSS Notes/Half Year Analysis processes and monitor your integrations and interfaces to ensure all processes are completed successfully.
We love the work we do…
So do our clients.
“This was the best implementation team I’ve ever come across with regard to collaboration, interest in getting things right, and understanding of our business needs.”
